Career Engineers – IT Support Contract (2001)
Career Engineers – IT Support Contract (2001)
CASE STUDY: IT SUPPORT CONTRACT (2001)
Career Engineers – Comprehensive IT Support (2001)
Client: Career Engineers Ltd
Contract Year: 2001
IT Partner: E-Consulting IT Solutions
Project Brief:
In 2001, Career Engineers contracted E-Consulting IT Solutions to provide full IT support for their engineering recruitment office. Our responsibilities included server and desktop support, network maintenance, backup solutions, virus protection, end-user helpdesk, and the installation of new technology to keep the business running smoothly.
In 2001, Career Engineers contracted E-Consulting IT Solutions to provide full IT support for their engineering recruitment office. Our responsibilities included server and desktop support, network maintenance, backup solutions, virus protection, end-user helpdesk, and the installation of new technology to keep the business running smoothly.
Requirements
- Reliable support for Windows 98, 2000 and XP desktops.
- Ongoing maintenance and troubleshooting for a Windows 2000 Server and Microsoft Exchange 2000.
- Daily backup management and recovery using DAT tape drives.
- Fast helpdesk response for common end-user issues (printer jams, lost files, forgotten passwords, Office 97/2000 problems).
- Anti-virus protection and cleaning, especially after outbreaks of “ILOVEYOU” or “Melissa” style email worms.
- Installation and support for dial-up and ISDN internet connections.
- Routine patching and security updates to reduce vulnerability risks.
- New user onboarding and staff IT induction.
Our Solution
- Scheduled weekly onsite visits plus remote and telephone support during office hours.
- Network troubleshooting: resolving slow connections, network drive issues, and file access errors.
- Server maintenance: managing Active Directory, Exchange mailboxes, group policies, and server health checks.
- PC repairs and upgrades: RAM and hard drive replacements, rebuilding Windows installations, setting up new PCs.
- Backup monitoring and routine test restores to verify data integrity.
- Virus and malware removal, plus user education on email security.
- Assisted with the migration from dial-up to ISDN for faster, more reliable internet.
- Support for shared network printers, fax machines, and phone systems.
Day-to-Day IT Support Activities
- Helpdesk: Resetting passwords, recovering deleted emails, troubleshooting application crashes (Word, Excel, Outlook).
- Hardware Fixes: Replacing faulty PS/2 keyboards/mice, CRT monitor swap-outs, managing parallel/serial printer cables.
- Virus Removal: Cleaning PCs infected by the likes of Nimda or Klez, updating virus definitions on Norton and McAfee software.
- Data Recovery: Restoring files from tape after accidental deletions or corruption.
- Software Upgrades: Upgrading users from Windows 98 to Windows 2000 or XP, installing Office 2000, configuring macros/templates.
- Network Admin: Adding users/groups in Active Directory, managing roaming profiles, fixing network printing errors.
- Internet Troubleshooting: Diagnosing dial-up dropouts, setting up ISDN modems, configuring Internet Explorer proxies.
- Patch Management: Applying Windows Updates, service packs, and hotfixes (sometimes from CD or floppy disk).
- Backup Management: Swapping out DAT tapes daily, verifying successful backups, doing regular test restores.
Technology & Systems Supported
- Windows 2000 Server & Active Directory
- Microsoft Exchange 2000 (in-house email server)
- Windows 98/2000/XP Workstations
- DAT Tape Backup Drives for nightly backups
- ISDN/Broadband Routers (e.g., Cisco 800 Series)
- HP LaserJet & Epson Dot Matrix Printers
- Norton/McAfee Antivirus
- CRT Monitors, Serial Mice, Floppy Drives, Parallel Port Devices
Results & Outcomes
- Uptime Improved: Proactive maintenance reduced server crashes and desktop issues, leading to higher productivity.
- Data Loss Prevented: Daily backups and regular test restores meant no major incidents of lost business data.
- Security Enhanced: Regular virus scans and patching kept the network safe during a high-risk era for email worms and malware.
- Faster IT Response: Staff had quick, friendly support for all IT problems, reducing downtime and frustration.
- Successful Upgrades: Seamless rollout of new hardware and software kept Career Engineers competitive and up to date.
Client Feedback
“E-Consulting kept our office running through every tech issue. Whether it was a crashed PC, lost emails, or a dreaded virus, they were there to sort it out quickly and professionally. Our staff felt supported and our data stayed safe. Highly recommended for any business!”
– Office Manager, Career Engineers (2001)
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