Indoor Climate Systems – IT Support (2006-2021)
Indoor Climate Systems – IT Support (2006-2021)
CASE STUDY: COMPLETE IT PARTNERSHIP (2006–2021)
Indoor Climate Systems – IT Solutions for Office & Field Teams
Client: Indoor Climate Systems Ltd
Duration: 2006 – 2021
Partner: E-Consulting IT Solutions
Project Brief:
For over 15 years, Indoor Climate Systems relied on E-Consulting as a trusted IT partner, delivering a full spectrum of technology services to office staff and on-site engineers. Our responsibilities spanned server and network management, advanced application support (AutoCAD), phone and CCTV installations, and ongoing helpdesk for all users—keeping the business connected and secure as it grew.
For over 15 years, Indoor Climate Systems relied on E-Consulting as a trusted IT partner, delivering a full spectrum of technology services to office staff and on-site engineers. Our responsibilities spanned server and network management, advanced application support (AutoCAD), phone and CCTV installations, and ongoing helpdesk for all users—keeping the business connected and secure as it grew.
Requirements
- All-inclusive IT support for office teams and mobile engineers.
- Installation, maintenance, and upgrades for Microsoft Exchange Server (on-premises and later cloud/hybrid).
- Support for AutoCAD and other design/engineering software.
- Reliable business phone system setup, expansion, and troubleshooting.
- Professional CCTV installation for office security.
- Robust network infrastructure with managed switches and WiFi.
- Secure, high-availability website hosting and domain/email management.
- Disaster recovery, backup strategy, and proactive monitoring.
Our Solution
- Provided onsite and remote IT support for all staff and field engineers—including laptop, VPN, and mobile device management.
- Implemented, upgraded, and maintained Exchange Server for seamless business email, calendar, and contacts—later supporting migration to Office 365.
- Specialised in AutoCAD installations, licensing, updates, and troubleshooting, ensuring design teams had reliable, high-performance workstations.
- Set up and managed office VoIP and digital phone systems, including extensions, voicemail, and remote engineer connectivity.
- Installed and configured HD CCTV systems, with remote viewing and mobile app access for management.
- Deployed business-class network switches, cabling, and WiFi—supporting fast, secure data flow between office and site teams.
- Delivered web hosting, domain, and DNS management with regular backups and SSL security.
- Scheduled preventative maintenance, system upgrades, and disaster recovery drills.
Implementation Highlights
- Onboarding & Audit: Conducted an initial full audit of all IT systems and developed a bespoke support roadmap for Indoor Climate Systems’ growth.
- Exchange Server Management: Installed, patched, and regularly upgraded Exchange Server, including mailbox policies, spam filtering, and remote access for field staff.
- AutoCAD & Software Support: Installed AutoCAD and related design tools on high-spec desktops and laptops, managed license servers, and handled user troubleshooting and training.
- Network & Switch Upgrades: Upgraded office LAN with managed switches, VLANs for security, and gigabit connectivity for smooth large file transfers.
- Phone System Overhaul: Migrated legacy phone system to modern VoIP with call routing, call recording, and remote engineer extension support.
- CCTV Installations: Planned and installed office CCTV with IP cameras, NVR storage, and offsite access for management.
- Website & Hosting: Hosted and updated company website, handled domain renewals, SSL certificates, and managed email deliverability.
- Proactive Support: Provided end-user helpdesk, onsite callouts, regular system health checks, security updates, and 24/7 monitoring for critical services.
Technology & Systems Supported
- Microsoft Exchange Server (2003/2007/2013/2016, and Office 365)
- AutoCAD (2008–2021) and engineering software suites
- IP CCTV cameras & NVRs (Hikvision, Dahua, etc.)
- Business-class network switches (Cisco, HP, Netgear, etc.)
- Office and field laptops, mobile devices, rugged tablets
- Windows Server environments, domain controllers, file servers, and VPNs
- WordPress/HTML Website Hosting with SSL and daily backup
- Multi-vendor VoIP/Digital phone systems
- Onsite and cloud-based backup solutions
Results & Benefits
- Operational Efficiency: Office and site teams experienced fast, reliable IT systems—boosting productivity and collaboration.
- Business Continuity: Robust backup and recovery plans ensured no critical data loss during outages or incidents.
- Modern Infrastructure: Network, phones, and CCTV kept up-to-date, secure, and scalable as the company grew.
- Field Engineer Empowerment: Remote connectivity and mobile support allowed engineers to work effectively from any site.
- Peace of Mind: Responsive support and proactive monitoring reduced downtime and allowed management to focus on business, not IT headaches.
- Strong Online Presence: Secure website hosting, reliable email, and digital communications helped Indoor Climate Systems maintain a professional public image and win new business.
Client Feedback
“E-Consulting have been our IT partner since 2006. Their team handled everything—from our servers, AutoCAD installs, and office moves, to CCTV and website hosting. We’ve always had quick support and confidence our business is secure and connected. Highly recommended for any engineering firm.”
– Indoor Climate Systems Management
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