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Local & remote support
A clear route to help for your team by phone, email or our remote support tool, with planned on-site visits across Birmingham when a job needs an engineer.
Birmingham & the West Midlands
Managed IT services in Birmingham.
Managed IT services for Birmingham businesses. Bring everyday support, system maintenance, cloud and security together with a team based in the city.
Practical support. Connected thinking.
An IT partner close to your business.
From our base at Unit 11 Maple Business Park in Birmingham (B7), E-Consulting has been helping local businesses plan, maintain and support their technology since 2001. Our managed IT service brings day-to-day help for your team, proactive maintenance, Microsoft 365, networks, security and backups together under one agreed plan, so one local team is accountable for keeping your IT running. Many issues can be resolved remotely; when a job needs hands-on work, we arrange for an engineer to visit your premises.
What we can help with
Expertise where it matters.
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Proactive system care
Monitoring, Windows and application patching, and routine maintenance on servers and workstations to catch problems early and reduce avoidable disruption.
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Microsoft 365
Licensing, migration, Exchange Online, Teams, SharePoint and OneDrive, new starter and leaver changes, and security configuration for your cloud workplace.
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Networks & Wi-Fi
Structured cabling, business Wi-Fi, VLANs, firewalls and VPN connectivity for offices, warehouses and multi-site teams.
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Security & recovery
Endpoint protection, email security and backup monitoring, including Acronis Cyber Protect, built into an agreed service.
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Clear service planning
An agreed scope covering users, systems, responsibilities and response arrangements before your service starts, reviewed as your business changes.
Inside a managed service
What managed IT support covers.
Every business is different, so we agree exactly what your service includes before it starts. A typical service covers a helpdesk your staff can call or email for everyday problems; proactive maintenance and updates on computers and servers; Microsoft 365 administration, including licences, mailboxes and new starter and leaver changes; management of your network, Wi-Fi and firewall; and oversight of antivirus, email security and backups. We also deal with your other technology suppliers on your behalf, from broadband providers to business software such as Sage, Xero and QuickBooks, so you aren't left joining the dots. Alongside day-to-day support, we help you plan upgrades, hardware replacement and licensing so IT spending is predictable rather than reactive.
Is this right for you?
A local IT team for Birmingham businesses.
From our base at Maple Business Park, we support businesses across Birmingham and the wider West Midlands, remotely for quick fixes and on site when the job needs an engineer.
Get a free IT consultation →It may be time to talk to us if…
- You want a local IT partner you can actually speak to
- Some of your issues need an engineer on site
- Your current provider is slow to respond
- You want Microsoft 365, networks and security handled in one place
- You want IT planned around your business goals
Where we work
Managed IT across Birmingham and the West Midlands.
We look after businesses right across Birmingham, from the city centre and Jewellery Quarter to Aston, Nechells, Erdington and Edgbaston, and throughout the wider West Midlands, including Solihull, Sutton Coldfield, West Bromwich, Walsall, Dudley, Wolverhampton and Coventry. Being based in B7 means we're nearby when a problem needs someone on site, whether that's a failed switch, an office move or a Wi-Fi upgrade. For businesses outside the region, we provide remote IT support across the UK and arrange site visits where they're needed.
From first conversation to ongoing care
A clear way forward.
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Understand
We listen to your priorities and review the systems you rely on.
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Plan
You get an agreed scope, practical recommendations and a route forward.
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Implement
We coordinate changes, installation and handover around your business.
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Support
Keep systems maintained, supported and ready for what comes next.
Changing provider
Switching IT support company in Birmingham.
Moving away from an existing provider can feel like a risk, so we plan the handover carefully. We start by reviewing your current setup: users, devices, Microsoft 365, network equipment, backups, admin access and supplier contracts. We then agree the scope and responsibilities with you, work with your outgoing provider to transfer access and documentation, and bring systems into our support step by step so your team can keep working. If you already have someone in-house who looks after IT, we can take responsibility for selected systems or projects alongside them instead.
Track record
Supporting Birmingham businesses since 2001.
E-Consulting has provided IT support in the West Midlands for more than two decades. Our longest client partnership, with Indoor Climate Systems, ran for 15 years from 2006 to 2021, covering servers, engineering applications, networks and communications for office and field teams. In central Birmingham we delivered CCTV and managed Wi-Fi for City Nites, a serviced-apartment development, and we've provided hosting, email and office IT for professional firms such as D L Miles Consulting. See more in our projects.
A little more clarity
Your questions, answered.
Where are you based?
E-Consulting is based at Unit 11 Maple Business Park, Birmingham, B7 5ET. Speak to us about coverage for your location and any on-site requirements.
How much do managed IT services cost?
Pricing depends on the number of users and devices, the systems you rely on and the level of on-site cover you need. We agree the scope first, then provide a clear proposal so you know what is and isn't included before you commit.
Do you visit our premises?
Yes. Many issues can be resolved remotely, and we arrange on-site visits across Birmingham and the West Midlands when a job needs an engineer at your premises.
How quickly can you respond?
Response arrangements depend on your service agreement and the incident. Call 0121 233 0200 to discuss a current issue; we do not publish a universal response guarantee.
Can you take over from our current IT provider?
Yes. We review your current setup, agree responsibilities and work with your outgoing provider to transfer access and documentation, so the handover is planned rather than rushed.
Do you support Microsoft 365?
Yes. We handle licensing, migrations, Exchange Online mailboxes, Teams, SharePoint and OneDrive, user changes and security settings as part of your service.
Is managed IT suitable for a small business?
Yes. We support small teams as well as larger and multi-site businesses. A managed service gives a smaller business the planning and maintenance it would otherwise need an in-house IT person for.
Can you review our current setup?
Yes. Tell us about your systems, users and priorities so we can discuss a practical review and support plan.
Let’s make it work better
Better IT starts with a conversation.
Tell us what is holding your business back. We’ll help you find a practical way forward.