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Business IT support · Birmingham & beyond

Indoor Climate Systems: IT support (2006–2021)

Support for office and field teams across servers, engineering applications, networks and communications.

Indoor Climate Systems: IT support (2006–2021)

The brief

Indoor Climate Systems required coordinated IT support for office staff and engineers working away from the premises. The engagement ran from 2006 to 2021 across a changing technology environment.

Office systems and applications

The work included Windows Server and Exchange environments, user devices and technical support for AutoCAD and related engineering applications. Installation, licensing configuration and troubleshooting were considered together.

Connectivity and communications

Switch upgrades, segmented networks, wireless connectivity and remote access supported the relationship between office systems and field users. Telephone systems, CCTV and website hosting were also within the project scope.

Maintenance and continuity

Helpdesk assistance, on-site work, system updates and backup arrangements supported the environment over time. The engagement highlights the dependencies between business applications, communications and infrastructure.

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